An enclosure you won’t forget
From the Metro 02/05/13:
[W]hen one angry Greater Anglia rail passenger was denied a refund on a ticket for a cancelled train he decided not to take rejection lying down.
He tightly rolled up the letter he had received from the company’s customer services department and enclosed it with his reply telling an advisor it would make it easier for him to ‘stick it up your arse’.
Well, there you go. It’s to the point. Actually, I’ve been tempted on occasions to respond with a similar suggestion when drafting a defence. Sadly, I fear it wouldn’t sit too well with the Overriding Objective.